Privacy Policy

Effective Date: September 23, 2026
Last Updated: September 23, 2026

At SimonHo.Net ("we," "our," or "us"), operated as a sole proprietorship registered in Hong Kong, we are committed to protecting the privacy and personal data of our website visitors, clients, and prospective leads. This Privacy Policy outlines how we collect, use, process, and safeguard your personal information when you visit https://simonho.net or interact with our communication services, including our automated WhatsApp assistant and Meta messaging integrations.

We comply with the Hong Kong Personal Data (Privacy) Ordinance (PDPO) (Cap. 486) and international standards regarding data handling and automated processing.

1. Information We Collect

We collect information directly from you when you interact with our website, contact us, or communicate with our automated AI assistant via WhatsApp.

A. Information You Provide Directly

  • Contact Information: Name, phone number, email address, company name, and job title when filling out contact forms or sending inquiry messages.
  • Messaging Content: Message history, text content, voice notes, or documents you submit directly through WhatsApp, Meta Messenger, or web inquiry forms.
  • Project Specifications: Information about your IT requirements, tech stack, or business goals shared during pre-consultation inquiries.

B. Automatically Collected Information

  • Technical Log Data: IP address, browser type, operating system, referring URLs, and access timestamps collected automatically via server logs and edge routing (Cloudflare Workers).
  • Meta Event Data: Phone number ID, message timestamps, and delivery status payloads provided via Meta WhatsApp Cloud API webhooks.

2. How We Use Your Information

We use the collected information for the following business purposes:

  • Providing IT Services & Support: To respond to project inquiries, provide software development quotes, schedule discovery calls, and deliver IT consulting services.
  • AI Chatbot & Automation Operations: Processing incoming inquiries via automated systems (such as LLM Agents / Hermes Agent) to provide immediate, 24/7 client support and service demonstrations.
  • Communication & Marketing: Sending project updates, responding to messages, or sharing relevant service updates (you can opt-out at any time).
  • System Security & Performance: Monitoring and optimizing server performance, preventing spam, and securing our APIs (using Cloudflare Workers).

3. How We Share Your Data

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We only share information with trusted third-party service providers required to run our digital infrastructure:

  • Meta Platforms, Inc. (WhatsApp Cloud API): To process and route inbound/outbound messages when you contact us via WhatsApp.
  • Cloudflare, Inc.: For edge computing, security, rate limiting, and web hosting infrastructure.
  • AI Infrastructure Providers: Anonymized or context-specific message payloads may be processed by large language model APIs (such as OpenAI or Anthropic) solely to generate automated AI responses for customer service inquiries.

All third-party service providers are obligated to protect your data in accordance with strict confidentiality and privacy standards.

4. Data Retention & Security

  • Retention: We retain personal contact data and communication history only for as long as necessary to fulfill the purposes outlined in this policy or to satisfy legal, accounting, and reporting obligations.
  • Security: We implement industry-standard encryption protocols (HTTPS/TLS) for data in transit and restrict access to backend agent systems through secure environment variables and tokens.

5. Your Data Protection Rights

Under the Hong Kong Personal Data (Privacy) Ordinance (PDPO), you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct or update any inaccurate personal information.
  • Deletion: Request that we erase your personal data or clear your WhatsApp interaction history from our agent database.

To exercise any of these rights, please contact us directly using the information below.

6. Third-Party Links

Our website may contain links to third-party sites (such as Facebook or GitHub). We are not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies.

7. Contact Us

If you have any questions or requests regarding this Privacy Policy or how your data is handled, please reach out to us: